Please read these conditions carefully before completing your purchase.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

If there is a major fault with our goods, under the ACL guarantees you have the choice of:

(a) asking for a refund;
(b) asking for a replacement; or
(c) keeping the goods and asking for compensation for the drop in value caused by the fault.

If the fault with our goods is minor, we have the choice of providing a refund or a replacement. You can also make a claim for any loss or damage you have suffered because of the fault.

Under the ACL, our goods are guaranteed to be of acceptable quality. This means they must be fit for their intended purpose, acceptable in appearance and finish, free from defects, and safe and durable.

All of our goods should be installed by suitably qualified personnel in accordance with relevant Australian Standards and local Codes of Practice. Do not expose our goods to excessive heat, corrosive atmosphere or corrosive agents. To help you use our goods correctly, we have provided instructions on our website at https://www.aquaknect.com.au/installation.htm . If you do not follow our instructions, fail to take proper care of our goods or use our goods in an abnormal or inappropriate way, we may dispute a claim that our goods are not of acceptable quality.

It is our policy to both make all statements about our goods and answer any questions in writing. If you do not have our statement or answer in writing, we may dispute the statement or answer.

Our goods are basic, one-piece parts or sealed units. We are not able, nor would it be safe, to repair sealed units. Spare parts for sealed units are not and will not be available.

If you want to make a claim under a guarantee, you may contact us with details of the goods you have purchased and the fault with those goods. Please phone, fax, email or write to us using the details at the bottom of these conditions.

Under the ACL, our goods are guaranteed to have a reasonable life. On top of this guarantee, we provide an express warranty against defects for the following periods:

• Aquaknect, Plumbezy, Quickscrew and Water – 10 Years
• Aquapex – 10 Years – 15 Years
• Aquaknect, Plumbezy and Quickscrew Gas – 3 Years
• Insulated / Refrigerant Ranges – 12 Months
• Flexible Pigtails – 12 Months
• Regulators – 12 Months
• Specially Manufactured Flexibles – 12 Months

Our warranty starts from date of manufacture of the goods as stamped into the goods.

By purchasing our goods, you are entitled to claim our express warranty against defects. If there is a defect with our goods, and the defect was not caused by failing to follow our instructions, take proper care of our goods or using our goods in an abnormal way, under our express warranty you have the choice of:

(a) asking for a refund; or
(b) asking for a replacement.

If you want to make a claim under the warranty, you may fax, email or post a letter to us describing the defect (together with a copy of your invoice) using the details at the bottom of these conditions. The defective product is to be returned to our factory (details below) with shipping costs to be pre-paid by the claimant.

Nothing in these conditions excludes, restricts or modifies any of your rights under the ACL. If you wish to know more about your rights under the ACL, you can go to accc.gov.au or www.consumerlaw.gov.au.